By submitting your deposit, you agree to the following terms and conditions.

Deposits

A 75% non-refundable deposit is required to secure your order and initiate production. This deposit covers materials and scheduling.

Final Balance

The remaining balance is due upon order completion. For delivery orders, payment must be received in full before the delivery vehicle departs our facility.

Failure to complete payment may result in delivery delays, late fees, or order cancellation.

Paint

• All items are delivered unpainted unless otherwise specified (e.g., marquee letters/numbers or specialty items).
• All of the product pricing on the website is shown without paint. Clients will receive items not painted. If paint is needed please include in your orders separately at checkout.
• Some pictures show painted items, those are painted for different projects and for pictures to show how each of these finished products can elevate your space and events.

Meet-Up Orders

Customers are responsible for safe transport of their items. Please bring industrial straps and protective covers (blankets or tarps). HKD Creations LLC is not liable for damage occurring during or after customer loading.

Delivery Guidelines

• Final payment must be confirmed before loading.
• Delivery windows are estimates and may be affected by traffic, weather, and DOT driving regulations.
• A designated person must be present to receive and inspect the order.
• For medium to large orders, at least one capable person must assist with unloading.
• Please ensure a clear unloading space prior to arrival.

Post-Purchase Care & Warranty

Inspection Window

For medium to large orders, at least one capable person must assist with unloading.

Items must be inspected within 3 days of receipt. HKD Creation LLC is not responsible for issues reported after this period.